Candles Off Main
  • Order by Phone: 1-866-786-1043
  • Monday - Saturday: 10a to 6p ET, Sunday 1p to 6p
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Shipping Policy

Free Shipping Offer

Orders of $100 or more shipped to the Continental US will ship for free using Economy (2-8 business days transit time) ground service via UPS, FedEx or USPS. Orders for less than $100 to the Continental US are charged a flat shipping rate of $5.99. Orders over $1,000 dollars may be subject to additional shipping fees.

Per carrier policy, FedEx or UPS reserves the right to deliver Economy option packages to the address provided or to the nearest post office when applicable. Please note, these packages are not insured or traceable and Candles Off Main will not be responsible for the replacement of lost or stolen packages when shipped with this service. Packages sent using Standard shipping will be insured for loss, theft or damage.

Orders to Alaska, Hawaii and PR are charged regular UPS ground rates. Shipping rates for international transit may be found at checkout by choosing the “International Checkout” option.

Shipping Policy

Orders placed by 2pm for in-stock items will ship the same day. During peak seasons or while site promotions are offered, orders may take up to 3 business days to ship. If you have any questions regarding product availability please contact us. We reserve the right to ship using FedEx, UPS or US Postal Service even if a specific carrier is requested during checkout.

Backordered Items

We do our best to keep a full inventory selection and a current website. However, if an item is out of stock due to high demand and will take longer than 2 days to get in stock, we will email you with the expected ship date.  Backordered items may be grouped with in-stock items and shipped together as a complete order. We reserve the right to group orders into as few shipments as possible. Due to the high cost of shipping candles, we do not ship partial orders unless specifically requested.

Summer Shipping

Due to the delicate nature of our products, we will not ship soft wax candles on Fridays and to select locations on Thursdays during the hot summer months when Ground Shipping is selected. We want your products to arrive in the best possible condition and don’t want your candles sitting in a hot truck over the weekend.

Liquid Items

We cannot ship anything liquid (Lampe Berger oils, diffusers or perfumes) to a Post Office Box. We cannot use Overnight or 2nd Day Air service for liquid products.

International Shipping

We offer international, worldwide shipping through International Checkout. To ship internationally, simply select the “International Checkout” button on the Shopping Cart page to checkout. Your shipping address and payment information will be processed through International Checkout. Please allow 5-8 days for your order to ship out of the US. We cannot ship any Lampe Berger items internationally. International orders can only be placed on-line, not over the phone. Once your order ships from our location all customer service questions regarding damages and lost packages needs to be handled through International Checkout.

 

 

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