Orders for $85 or more shipped to the Continental US will ship for free using regular ground service via UPS or USPS. Orders for less than $85 to the Continental US are charged a flat shipping rate of $5.00. Orders to Alaska, Hawaii and PR are charged regular UPS ground rates. Please see below for rates on international shipping.
Orders placed by noon for in stock items will ship the same day. During peak seasons (such as the Christmas holiday) orders may take up to 3 business days to ship. If you have any questions regarding product availability please contact us. We reserve the right to ship using FedEx, UPS or US Postal Service even if a specific carrier is selected during checkout. Please make a note in the comments box during checkout if you require a particular shipping provider.
We do our best to keep a full inventory selection and a current website. However, if an item is out of stock due to high demand and will take longer than 2 days to get in stock, we will email you with the expected ship date. Backordered items may be grouped with in-stock items and shipped together as a complete order. We reserve the right to group orders into as few shipments as possible. Due to the high cost of shipping candles, we do not ship partial orders unless specifically requested.
Due to the delicate nature of our products, we will not ship soft wax candles on Fridays and to select locations on Thursdays during the hot summer months when Ground Shipping is selected. We want your products to arrive in the best possible condition and don’t want your candles sitting in a hot truck over the weekend.
We cannot ship anything liquid (Lampe Berger oils, diffusers or perfumes) to a Post Office Box. We cannot use Overnight or 2nd Day Air service for liquid products.
We offer international, worldwide shipping through International Checkout. To ship internationally, simply select the “International Checkout” button on the Shopping Cart page to checkout. Your shipping address and payment information will be processed through International Checkout. Please allow 5-8 days for your order to ship out of the US. We cannot ship any Lampe Berger items internationally. International orders can only be placed on-line, not over the phone. Once your order ships from our location all customer service questions regarding damages and lost packages needs to be handled through International Checkout. Click here for our international return policy.
Below is a map indicating the approximate number of business days it will take for a package to reach its destination from our location using UPS. The US postal service sometimes ships faster than this. We use both UPS and USPS.
Please note that these delivery times cannot be guaranteed when packages are shipped using regular Ground service. 2-Day Air and Overnight Air does NOT include Saturdays or holidays and may be delivered anytime the next day. This delivery schedule is based on products that are in stock.